Welcome! This Customer Success Center is designed to help you succeed as an UpToDate Advocate at your facility.

Use this success center to help you:

  1. Spread the word – use the announcement template or share through social channels
  2. Get users registered – Promote benefits of registration and hold registration events
  3. Train users – Share the User Academy and Knowledgebase

Unless otherwise noted, materials and links below are in English.

Spread the word

Best Practices Checklist

Download the PDF in
English 

Custom Announcement from Leadership –
Hospitals and Hospital Systems version

Download the PDF in
English

Custom Announcement from Leadership –
Healthcare Businesses version

Download the PDF

Custom Announcement about UpToDate Advanced
Availability dependent on subscription type. Contact your account manager with questions.

Download the Word document
Share the informational video

Get users registered

Communicate End-User Benefits of Registration

Download the infographic or share the video

Share the UpToDate Registration Guide

Download the PDF in
English - French - German - Italian - Japanese - Korean - Portuguese - Spanish - Traditional Chinese

Share an UpToDate Registration Demo Video

View videos for access through an EHR system or for standard access

Display Posters

Download the PDF

Train users

Browse User Academy resources

User Academy

UpToDate Knowledge Support Center

Knowledgebase

Share the UpToDate Reference Card

Download the PDF in
English - French - German - Italian - Japanese - Korean - Portuguese - Spanish

Mobile app options

Show an installation video for the UpToDate Mobile App

Watch the video

Share tips for UpToDate MobileComplete™ users
Availability dependent on subscription type. Contact your account manager with any questions.

Download the PDF

Improve usage

Incorporate UpToDate further into the clinical workflow

Explore Access Options to learn more

Keep users’ accounts active: Encourage re-verification

Download and customize re-verification reminders suitable for multi-media in
English 

Use the Certified Trainer Program to create a network of expert UpToDate users at your facility

Visit the webpage

Need help?

Customer Service

Contact Customer Service

Tell us about your experience

We value your feedback. Please let us know what is working well, or send us your suggestions.

Email Us
Email Us
The UpToDate training was one of the best training sessions we have held and we host more than 70 trainings and seminar every year!
Tokyo Medical & Dental University, Japan
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