End-User Customer Support
To reach end-user customer support for individual subscribers or users at an institution, please contact:
Email: customerservice@uptodate.com
Phone: 1-800-998-6374 or +1-781-392-2000 Monday through Friday, 7 a.m. – 9 p.m. (Eastern)
Toll-free international calling for UpToDate End-User Support may be available. Check availability in your country.
Hospital, Institution, and Facility-Wide Technical Support
To reach technical support regarding site-wide issues at a hospital or institution, please contact:
Email: sitesupport@uptodate.com
Phone: 1-888-804-8436 or +1-781-392-2910 Monday through Friday, 7 a.m. – 9 p.m. (Eastern)
Critical access issues after 9:00 pm Eastern Time, 24 hours per day including weekends and holidays, please contact via phone: 1-888-804-8436 or +1-781-392-2910 (not applicable to individual users)
Toll-free international calling for UpToDate Enterprise Support may be available. Check availability in your country.
Individual Subscriptions
Quickly and easily order an Individual Subscription 24/7 by clicking here.
Email: customerservice@uptodate.com
Phone: 1-800-998-6374 or +1-781-392-2000 Monday through Friday 7 a.m. – 9 p.m. (Eastern)
Fax: +1-781-642-8840
Hospital Subscriptions
Click here to submit an information request and a representative will contact you shortly about an UpToDate subscription for your hospital or facility.
Or call
US & Canada:
Phone: 1-888-550-4788 or +1-781-392-2920
Fax: +1-781-642-8890
Global/ Outside US & Canada Sales:
Tel: +31 172 641440
Group Subscriptions
For groups of 11 or more individuals within a clinical practice:
Email: grouporders@uptodate.com
Phone: +1-781-392-2427
Fax: +1-781-642-8890
For groups of 10 or fewer individuals within a clinical practice, please click here.
Editorial
For questions or feedback on UpToDate content, please contact editorial@uptodate.com
Members of the Press
If you are a member of the press and have questions about UpToDate, please contact media@uptodate.com
Human Resources
For Human Resources questions, please contact hr@uptodate.com.