Contact Customer Service and Support

End-User Customer Support

Complete this form to reach end-user customer support for individual subscribers or users at an institution.

The following are examples of questions you may have to help you select the appropriate form. This list is meant only as a guide. If you feel you have selected the wrong form, click here to return to the main Contact page.

Access Issue Examples:
You are unable to log into the UpToDate application.
You need help with the UpToDate mobile application.
General Account Question Example:
You want to change a legal name or address.
Questions about Subscribing Examples:
You need information about pricing.
You are having trouble subscribing through the online store.
Technical Support Examples:
You need help using the UpToDate application.
You have questions about accruing CME/CPD/CE.
Other Examples:
You need documents related to payment receipts, employment history.
You would like information on donations.
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Email: customerservice@uptodate.com
Phone: 1-800-998-6374 or +1-781-392-2000 Monday through Friday, 7 a.m. – 9 p.m. (Eastern)

Toll-free international calling for UpToDate End-User Support may be available. Check availability in your country.