End-User Customer Support
Complete this form to reach end-user customer support for individual subscribers or users at an institution.
The following are examples of questions you may have to help you select the appropriate form. This list is meant only as a guide. If you feel you have selected the wrong form, click here to return to the main Contact page.
You are unable to log into the UpToDate application.
You need help with the UpToDate mobile application.
|General Account Question||Example:
You want to change a legal name or address.
|Questions about Subscribing||Examples:
You need information about pricing.
You are having trouble subscribing through the online store.
You need help using the UpToDate application.
You have questions about accruing CME/CPD/CE.
You need documents related to payment receipts, employment history.
You would like information on donations.
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Phone: 1-800-998-6374 or +1-781-392-2000 Monday through Friday, 7 a.m. – 9 p.m. (Eastern)
Toll-free international calling for UpToDate End-User Support may be available. Check availability in your country.