On the UpToDate home page, click the Log In
link in the upper right corner.
In the Log In box on the next page, do the following:
Enter your user name and password.
If you want your user name to be filled in automatically when
you log in from this same computer in the future, select the Remember
my user name option.
Logging in from an institution with a site subscription
If you want to access your individual account from an institution
that has a site subscription to UpToDate — so that you can earn
CME/CE credit or manage your personal account information, for example
— do the following:
On the UpToDate home page, click the Log In
link in the upper right corner.
In the Log In box on the next page, do the following:
Enter your user name and password.
If you want your user name to be filled in automatically when
you log from this same computer in the future, select the Remember
my user name option.
If your current e-mail address is listed with UpToDate Customer
Service, you can use our automated retrieval system to obtain your user
name and password:
On the UpToDate home page, click the Log In
link in the upper right corner.
In the Log In box on the next in page, click the Forgot
your user name or password? link.
On the user name and password request form, enter your e-mail
address on the form, then click Send Request.
If the e-mail address that you entered matches the one that we
have on file, we will immediately send you an e-mail containing your
user name and a new password. You can log in to UpToDate online using
these. We recommend that you immediately change the new password to one
of your own choosing, which you can do through My Account after you have
logged in.
You can also contact Customer
Service for assistance in obtaining your user name and password.
Can I access UpToDate from my
iPhone, BlackBerry or other mobile device?
You can log in to UpToDate online using the Safari browser on
your iPhone or the browser on your mobile device by going to the login page
at http://www.uptodate.com. In addition, you can earn CME/CE/CPD credit
through your use of UpToDate on your iPhone or other mobile device.
If you are an iPhone user and want enhanced features and
functions, you can use UpToDate for iPhone®. This app is available
in some countries, so search the App Store℠ for availability.
Click
here for more details on UpToDate for iPhone installations.
Can I access UpToDate online on my mobile device through my
institution's site license?
You can access your hospital's UpToDate subscription using mobile devices
such as iPhone®, Android®, BlackBerry® and other Smartphones as
well as tablets (such as the iPad®).
If your institution has a subscription to UpToDate:
Access your institution's WiFi network:
Ensure your wireless device has a browser and supports cookies and JavaScript.
Contact your IT department to ensure that your device has access to the hospital's WiFi network.
Confirm with your IT department that there are no access restrictions throughout your hospital.
Using UpToDate on your wireless device through your institution's WiFi network:
When using your hospital's WiFi access, your session will originate from your hospital's IP address and will be recognized by UpToDate.
Ensure that your device is set to access the network via your institution's WiFi network (not 3G/4G cellular access).
Access UpToDate the same way you would from any hospital computer (i.e., via your hospital's intranet site or physician portal or by going to www.uptodate.com/online).
You are now ready to enter a search term.
When accessing UpToDate through a Smartphone or tablet device, UpToDate will automatically redirect you to the UpToDate mobile optimized website.
If you are still not able to access UpToDate after following the steps outlined above, you should contact your hospital's IT department.
What are the system requirements for running UpToDate?
Online access from a desktop or laptop computer
For online access from a desktop or laptop computer, UpToDate
online is validated for use with the current versions of the following
browsers:
Chrome
Firefox
Internet Explorer
Opera
Safari
We recommend a connection speed of at least 56K. Cookies and
JavaScript must be enabled (for further information, refer to your
browser's Help or technical support facility).
Online access from a mobile device
Your web-enabled mobile device may be able to access UpToDate
online at http://www.uptodate.com if your device supports HTML,
cookies, and JavaScript. Not all devices or services are validated or
supported.
UpToDate for iPhone® works with:
iPhone® 3GS or better (or equivalent iPod touch®) that is running iOS 4 or better
Any iPad® running iOS 4 or better
Desktop computer installations
The minimum requirements for installing UpToDate on a desktop or
laptop computer are as follows:
Windows PC with a 500 MHz or greater Pentium-class processor
running Microsoft Windows XP, Windows Vista, or Windows 7.
or
Mac computer with an Intel Core 2 Duo or
greater processor running Mac OS 10.5.2 or greater.
256 MB of RAM or greater (512 MB recommended).
2.0 GB free hard drive space.
DVD drive.
Monitor supporting 1024 X 768 or greater resolution with at
least 256 colors.
Installing UpToDate for Desktop on a desktop or laptop
Once you have installed and activated a 19.2 or newer version of
UpToDate (sent out after July 2011), you are no longer required to install
DVDs received in the mail.
Your desktop application is now continually updated through an internet
syncing process. For more information on the syncing process
click here.
As long as you have opened your application while being
connected to the internet, you do not need to install and activate new DVDs.
You can choose to opt out of receiving future DVDs. To do so, contact Customer Service
at customerservice@uptodate.com
UpToDate must be installed by a desktop user with administrative privileges.
Only the UpToDate subscriber who will use this desktop should login and activate
the program.
To install UpToDate on your Windows or Macintosh desktop or
laptop computer:
Close any open programs on your computer, including virus
protection software.
Macintosh: Before installing the new desktop,
navigate to the current UpToDate installation directory and run the
uninstaller program by double clicking the Uninstall filename and
selecting 'yes' to uninstall.
Go to www.uptodate.com and login to your account. Go to My Account /
Download Center and click on the 'UpToDate for Windows' or the
'UpToDate for Macintosh' Download Now link. (NOTE: If your
current subscription does not include the downloadable desktop,
you will be prompted to purchase this software)
Run the installation file and follow the prompts.
Windows — utdsetup.exe
Macintosh — utdsetup.zip
You will be asked where you want to install UpToDate. If
the default installation folder is not where you want to install
UpToDate, do one of the following:
Windows — Click the Browse button to
select a different location, then click Next.
Macintosh — Click the Change Install
Location button, then click the desired destination drive and click Open.
When the installation is complete, you will be asked to login with your
UpToDate subscriber username and password to activate your license.
If your computer has an internet connection, your license will automatically be activated.
If no internet connection is detected, you will be prompted to contact UpToDate for an
activation code. The System Identifier must be provided to the UpToDate representative to receive this code.
When the installation and activation are complete, you can run UpToDate as follows:
Windows — From the shortcut icon for UpToDate on your
desktop or in the Start menu (under Programs).
Macintosh — From the alias for UpToDate on your desktop.
UpToDate for iPhone is available in some countries. Search the App Store on your iPhone to see if UpToDate is available.
UpToDate for iPhone is free and you may download UpToDate directly to your iPhone through the App Store.
To use UpToDate on your iPhone, you must have an active Individual subscription with a valid login username and password. If you do not have an active subscription, you must go online to www.UpToDate.com to renew a current subscription or purchase a new subscription.
What are the system requirements for running MobileComplete™ on my iPhone?
If you've purchased the MobileComplete™ version of UpToDate for iPhone,
your iPhone must have 300MB of storage space to contain all UpToDate text
content. If you also want to maintain all UpToDate graphics as well as content,
your iPhone must have 1GB of storage space.
How long will it take to update the content on my iPhone?
If you've purchased the MobileComplete™ version of UpToDate for iPhone,
you can download the entire UpToDate contents to your device.
Updating the text only will take between 4 and 8 minutes.
Updating both text and graphics will take between 12 and 24 minutes.
These times will vary depending on your actual device and your current
connection speed.
Activation is required for desktop or laptop installations. You will be prompted to
activate when you run your UpToDate software after installing the first release of a new subscription period.
When the desktop installation is complete, you will be asked to login with your username and password to
activate your license. If your computer has an internet connection, your license will automatically be activated.
If no internet connection is detected, you will be prompted to contact UpToDate directly to receive
an activation code. The System Identifier must be provided to the UpToDate representative to receive this code.
Enter this activation code and proceed with login.
NOTE: The UpToDate application on your machine may be shared with users who have an active
Individual subscription. You must first deactivate (logout) before others may login.
To logout, go to My Account -> Status and click deactivate. The next time you start UpToDate,
you will be prompted to login again.
Unfortunately, we have become aware of a significant level of
unauthorized duplication and use of our software. Clearly this is unfair
to all physicians associated with UpToDate: our paying subscribers, our
physician editors and contributors, and our partnering medical
societies. We have put activation in place to help prevent software
piracy.
How does sync functionality work on my desktop application?
'Sync' is short for synchronize. When you sync, your desktop application
is updated with the most recent information from UpToDate. Each time you open
your application (and have internet access) your content will be automatically
updated. For major content changes, we will present a message advising you that
your application will sync. For minor content changes, sync will be done
automatically and a message will not be displayed. For most users, major content
updates should take no more than 10 minutes. Minor content changes are
instantaneous.
