Frequently-asked questions

What is UpToDate?


How is UpToDate different from other resources I use?

How often is the content updated?

How does UpToDate stay current?

Is UpToDate easy to use?

How can UpToDate help with teaching, conferences, and documentation?

What types of access are available?

Subscribing to UpToDate


What types of subscriptions are available?

As a clinician, what do I get with my individual subscription to UpToDate?

What are the conditions of an individual subscription license?

How soon will I have access to UpToDate after I subscribe?

Do you have a money-back guarantee?

How do I renew my individual subscription online?

Am I eligible to use UpToDate on a mobile device?

Will it cost extra to use UpToDate on my mobile device?

Installing, activating, and accessing UpToDate


How do I log in to UpToDate online?

Can I access UpToDate from my iPhone, BlackBerry or other mobile device?

Can I access UpToDate online on my mobile device through my institution's site license?

What are the system requirements for running UpToDate?

How do I install UpToDate for Desktop on my desktop or laptop?

How do I install UpToDate for iPhone?

What are the system requirements for running MobileComplete™ on my iPhone?

How long will it take to update the content on my iPhone?

How do I activate my UpToDate software?

Why do I need to activate?

How does sync functionality work on my desktop application?

EMR and Clinical Information System Integration


What is system integration?

What are the benefits of accessing UpToDate from an integrated EMR or other secure clinical system?

How do I earn CME/CE/CPD credit by accessing UpToDate from an integrated secure clinical system?

How do I register with UpToDate through an integrated secure clinical system?

How do I access UpToDate from an EMR or other secure clinical system?

How do I access my UpToDate account?

Why should I merge my accounts?

How do I merge two accounts?

Using UpToDate


How do I print only part of a topic?

How do I copy and paste from UpToDate?

How do I search for graphics?

Why do all my search results show only graphics?

How do I print an individual graphic or abstract?

How do I make slides from UpToDate graphics?

How can I view only select graphics types (i.e. tables or figures) for a topic?

How can I email a graphic?

How do I change the size of the font?

What does the "E-mail" function in UpToDate online do?

Can I place a link to UpToDate on my website?

How do I access UpToDate patient information?

How do I find the "What's New" summary in UpToDate?

How do I request permission to reproduce UpToDate material in another publication?

How do I cite an UpToDate topic?

How do I see my recent searches and topics?

How do I bookmark a topic? (desktop and UpToDate for iPhone)

How do I personalize my navigation items? (desktop only)

How do I change the view to display in English or Japanese? (online only)

What features are displayed in Japanese? (online only)

Managing personal account information


How do I view or change my user name and password?

How do I change my address information?

Obtaining CME/CE/CPD credit


What types of CME/CE/CPD credit are available?

How do I earn AMA PRA Category 1 Credit™ or CFPC Mainpro®‑M1 Credit?

How do I view my credit log to see how many credits I have?

How do I submit my credit log and receive a certificate?

Is there a processing fee for the credit certificate?

Can I earn and redeem CME/CE/CPD credit if I do not have an individual subscription?

I am not a US-licensed physician and need proof of time spent using UpToDate. Can I receive a time-based log of my usage?

I am an AAFP member. Can I receive Prescribed credit?

I am an AAP member. Can I receive AAP credit?

I am an ACEP member. Can I receive ACEP credit?

I am an ACOG member. Can I receive ACOG cognate credit?

I am a Physician Assistant. Can I receive CME credit?

I am a Physician of Osteopathic Medicine. Can I receive AOA credit?

I am a CFPC Mainpro® participant. Can I receive Mainpro®‑M1 Credit?

I am a RCPSC Mainport participant. Can I receive credit?

I am a Nurse Practitioner. Can I receive contact hours?

I am a doctor practicing in Singapore. Can I earn CME points toward SMC requirements?

Can I submit my online, desktop computer, iPhone and iPad credit logs at the same time to receive a single certificate?

What happens to credit that I didn't submit?

Does my credit expire?

What date will be on my certificate?

How do I obtain a duplicate CME/CE/CPD certificate?

Can I earn CME/CE/CPD credit while using UpToDate on a mobile device?

UpToDate for patients


What is UpToDate patient information?

How do I access UpToDate patient information?

How does UpToDate for Patients differ from other online medical information resources?

Can patients access UpToDate's professional-level topics?

Will my personal information be kept private?

Can I purchase individual professional-level topics?

Do you offer patient information in other languages?

Can I place a link to UpToDate on my website?

Can I contact UpToDate regarding questions about my health?

Can I access patient information on UpToDate for iPhone?

Online technical support


How do I create a shortcut to UpToDate online on my desktop?

How do I add the UpToDate website icon to my iPhone?

Why do I see a blank page when I try to access a topic?

Why did I receive the error message "Cookies must be enabled to view this page"?

Why did I receive the error message "Maximum login attempts reached"?

Why am I having trouble accessing UpToDate online through an institutional site subscription?

How can I optimize the display of tables in UpToDate online on my mobile device?

Windows technical support


How do I create a shortcut to UpToDate?

I'm having printing problems. What should I do?

Why is UpToDate running slowly?

How do I delete UpToDate from my computer?

Macintosh technical support


How do I create a shortcut to UpToDate?

Why is UpToDate running slowly?

How do I delete UpToDate from my computer?

Mobile device technical support


Which mobile devices do you support?

What are the system requirements to run UpToDate on my mobile device?

How do I update my UpToDate for iPhone?

What can I do on my UpToDate for iPhone?

Does UpToDate have mobile apps for other devices?

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