Mobile device installations

Which mobile devices do you support?

UpToDate is supported for various mobile devices. Click here for information about supported mobile devices and the system requirements for them.

What is a memory card?

A memory card is an external card that can store information and provide additional memory for your mobile device.

What is a memory card reader?

A memory card reader is a piece of hardware that connects a memory card to a computer, allowing information to be transferred from the computer to the memory card.

What is a USB port?

USB stands for Universal Serial Bus. This is one of the ports available with desktop and laptop computers that allow a transfer of data through the USB port into whichever device is attached to the port.

Are a memory card and card reader necessary for installing UpToDate on my mobile device?

Yes, an SD memory card and a memory card reader are required for installing UpToDate on a mobile device (this is true for all mobile devices, including those that have internal storage). While it may be possible to install other software directly through the mobile device cradle, UpToDate is too large and complex for this to be possible. Instead, a memory card reader is used to install information onto the memory card.

How much memory is required to run UpToDate on my mobile device?

Click here for information about system requirements for mobile devices, including memory requirements.

Can I install other programs onto my memory card?

Yes, you may install other programs or store files in the unused space of your memory device.

Why am I unable to choose a destination for my memory card during mobile device installation?

If you see this screen, it may be caused by one of the following:

• Your memory card reader may not be securely plugged into the USB slot on your computer. Check and reinsert the plug into the USB slot.
• The memory card may not be properly inserted into the card reader. Remove the card and reinsert it completely.
• The memory card may be inserted into your mobile device rather than the memory card reader. Remove the memory card from the mobile device and place it into the card reader.

Why doesn't the UpToDate icon appear in the Programs list on my Pocket PC after I install UpToDate?

If you are unable to locate the UpToDate icon on your Pocket PC, follow the instructions below.

Note: If you are using a device that is running Windows Mobile 6, you may skip Steps 11-15 (Mobile 6 devices do not need to install Compact Framework 2.0, as it is already embedded in the device).

1. Insert the memory card into the mobile device.
2. Tap on Start.
3. Tap on Programs.
4. Tap on File Explorer.
5. In the upper left pull-down menu, choose the My Device option.
6. Tap on the storage card (might be listed as SD card or CF card).
7. Tap on the 2577 folder.
8. Tap on the Pocket PC folder (for a Smartphone device, open the Smartphone folder instead).
9. Tap on the file inside.
10. Confirm the installation if prompted, and choose to install to the Device.
    
11. Tap on the drop-down menu and select the 2577 folder.
12. Open the Compact Framework folder.
13. Tap on the file inside.
14. Choose to install to the Device. Upon completion, soft reset the device.
15. Wait for the device to turn back on.
16. Tap on Start.
17. Tap on Programs.
18. Tap on UpToDate to start the program.

Why do I receive an error message when I try to display an UpToDate topic on my Motorola Q Smartphone?

If you receive an error message when you try to display an UpToDate topic on your Motorola Q Smartphone, you may need to upgrade the firmware on your device. Please see your Motorola user documentation for information about how to upgrade your firmware.