Frequently asked questions

What is UpToDate®?

How is UpToDate different from other resources I use?

How often is the content updated?

How does UpToDate stay current?

Is UpToDate easy to use?

How can UpToDate help with teaching, conferences, and documentation?

What types of access are available?


Subscribing to UpToDate

What types of subscriptions are available?

As a clinician, what do I get with my individual subscription to UpToDate?

What are the conditions of an individual subscription license?

How soon will I have access to UpToDate after I subscribe?

Do you have a money-back guarantee?

How do I renew my individual subscription online?

Am I eligible to use UpToDate on a mobile device?

Will it cost extra to use UpToDate on my mobile device?


Installing, activating, and accessing UpToDate

How do I log in to UpToDate online?

Logging in from an institution with a site subscription

If you forget your user name or password

Can I access UpToDate from my iPhone®, Android™, Windows 8® or other mobile device?

Can I access UpToDate online on my mobile device through my institution's site license?

What are the system requirements for running UpToDate?

How do I install UpToDate for Desktop on my desktop or laptop?

How do I install an UpToDate mobile app?

What are the system requirements for running MobileComplete™ on my iPhone/iPad or Android device?

How long will it take to update the content on my mobile device?

How do I activate my UpToDate software?

Why do I need to activate?

How does sync functionality work on my desktop application?

iPhone and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Android is a trademark of Google Inc. Windows is a registered trademark of Microsoft Corporation in the United States and other countries.


EMR and Clinical Information System Integration

What is system integration?

What are the benefits of accessing UpToDate® from an integrated EMR or other secure clinical system?

How do I earn CME/CE/CPD credit by accessing UpToDate from an integrated secure clinical system?

How do I register with UpToDate through an integrated secure clinical system?

How do I access UpToDate from an EMR or other secure clinical system?

How do I access my UpToDate account?

Why should I merge my accounts?

How do I merge two accounts?


Using UpToDate

How do I print only part of a topic?

How do I copy and paste from UpToDate?

How do I search for graphics?

Why do all my search results show only graphics?

How do I print an individual graphic or abstract?

How do I make slides from UpToDate graphics?

How can I view only select graphics types (i.e. tables or figures) for a topic?

How can I email a graphic?

How do I change the size of the font?

What does the "E-mail" function in UpToDate online do?

Can I place a link to UpToDate on my website?

How do I access UpToDate patient information?

How do I find the "What's New" summary in UpToDate?

How do I request permission to reproduce UpToDate material in another publication?

How do I cite an UpToDate topic?

How do I see my recent searches and topics?

How do I bookmark a topic? (desktop and mobile apps)

How do I personalize my navigation items? (desktop only)

How do I change my language setting? (online and mobile apps only)

What happens when I change my language setting? (online and mobile apps only)


Managing personal account information

How do I view or change my user name and password?

How do I change my address information?


Obtaining CME/CE/CPD credit

What types of CME/CE/CPD credit are available?

How do I earn AMA PRA Category 1 Credit™ or CFPC Mainpro®–M1 Credit?

How do I view my credit log to see how many credits I have?

How do I submit my credit log and receive a certificate?

Is there a processing fee for the credit certificate?

Can I earn and redeem CME/CE/CPD credit if I do not have an individual subscription?

I am not a US-licensed physician and need proof of time spent using UpToDate®. Can I receive a time-based log of my usage?

I am an AAFP member. Can I receive Prescribed credit?

I am an AAP member. Can I receive AAP credit?

I am an ACEP member. Can I receive ACEP credit?

I am an ACOG member. Can I receive ACOG cognate credit?

I am a Physician Assistant. Can I receive CME credit?

I am a Physician of Osteopathic Medicine. Can I receive AOA credit?

I am a CFPC Mainpro® participant. Can I receive Mainpro®‑M1 Credit?

I am a RCPSC Mainport participant. Can I receive credit?

I am a Nurse Practitioner. Can I receive contact hours?

I am a physician practicing in Austria. Can I receive credits to use toward a CME diploma (DFP)?

I am a physician practicing in Ireland. Can I receive credits to use toward Professional Competence?

I am a member of the Colegio de Medicina Interna de México A.C. (CMIM). Can I receive credits for recertification?

I am a member of the Federación Mexicana de Colegios de Obstetricia y Ginecología, A.C. (FEMECOG)/Colegio Mexicano de Especialistas en Ginecología y Obstetricia (COMEGO). Can I receive credits for recertification?

I am a doctor practicing in Singapore. Can I earn CME points toward SMC requirements?

Can I submit my online, desktop computer, iPhone and iPad credit logs at the same time to receive a single certificate?

What happens to credit that I didn't submit?

Does my credit expire?

What date will be on my certificate?

How do I obtain a duplicate CME/CE/CPD certificate?

Can I earn CME/CE/CPD credit while using UpToDate on a mobile device?


UpToDate for patients

What is UpToDate® patient information?

How do I access UpToDate patient information?

How does UpToDate for Patients differ from other online medical information resources?

Can patients access professional-level topics from UpToDate?

Will my personal information be kept private?

Can I purchase individual professional-level topics?

Do you offer patient information in other languages?

Can I place a link to UpToDate on my website?

Can I contact UpToDate regarding questions about my health?

Can I access patient information from an UpToDate mobile app?


Online technical support

How do I create a shortcut to UpToDate® online on my desktop?

Why do I see a blank page when I try to access a topic?

Why did I receive the error message "Cookies must be enabled to view this page"?

Why did I receive the error message "Maximum login attempts reached"?

Why am I having trouble accessing UpToDate online through an institutional site subscription?

How can I optimize the display of tables in UpToDate online on my mobile device?


Windows technical support

How do I create a shortcut to UpToDate®?

I'm having printing problems. What should I do?

Why is UpToDate running slowly?

How do I delete UpToDate from my computer?


Macintosh technical support

How do I create a shortcut to UpToDate?

Why is UpToDate running slowly?

How do I delete UpToDate from my computer?


Mobile device technical support

Which mobile devices do you support?

What are the system requirements to run UpToDate® on my mobile device?

What can I do with my UpToDate for mobile app?

Does UpToDate have mobile apps for other devices?