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Individual User Support

To reach end-user support for individual subscribers or users at an institution, please contact:

Email: customerservice@uptodate.com
Phone: +1-800-998-6374 or +1-781-392-2000 Monday through Friday, 7 a.m. – 9 p.m. (GMT-5)

Hospital, Institution and Facility Wide Support

To reach customer support regarding site-wide issues at a hospital or institution, please contact:

Email: sitesupport@uptodate.com
Phone: +1-888-804-8436 or +1-781-392-2910 Monday through Friday, 8 a.m. – 9 p.m. (GMT-5)
Critical access issues after 9:00 pm Eastern Time (GMT-5), 24 hours per day including weekends and holidays, please contact via phone: +1-888-804-8436 or +1-781-392-2910 (not applicable to individual users)

Subscriptions and Sales

Individual Subscriptions

Quickly and easily order an Individual Subscription 24/7 by clicking here.
Email: customerservice@uptodate.com
Phone: +1-800-998-6374 or +1-781-392-2000 Monday through Friday 7 a.m. – 9 p.m. (GMT-5)
Fax: +1-781-642-8840

Institutional Subscriptions

For information on UpToDate access for your hospital, institution or facility please contact:

Domestic Sales (US & Canada):
Email: enterprise@uptodate.com
Phone: +1-888-550-4788 or +1-781-392-2920
Fax: +1-781-642-8890

International Sales:
Email: international@uptodate.com
Phone: +31 172 641440
Fax: +31 172 641486

Purchase a group of individual subscriptions to UpToDate

Group subscriptions are available for 11 or more individuals within a clinical practice.
Email: grouporders@uptodate.com
Phone: +1-781-392-2427
Fax: +1-781-642-8890

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