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Medline ® Abstract for Reference 96

of 'Palliative care: Issues in the intensive care unit in adults'

Predictors of patient satisfaction with inpatient hospital nursing care.
Larrabee JH, Ostrow CL, Withrow ML, Janney MA, Hobbs GR Jr, Burant C
Res Nurs Health. 2004;27(4):254.
The purpose of this predictive nonexperimental study was to investigate the influence of registered nurse (RN) job satisfaction, context of care, structure of care, patient-perceived nurse caring, and patient characteristics on patient satisfaction with inpatient hospital nursing care in an academic medical center in north-central West Virginia. Convenience samples of patients (N = 362) and RNs (N = 90) were recruited from two medical units, two surgical units, and three intensive care step-down units. Causal modeling identified patient-perceived nurse caring as the major predictor of patient satisfaction, with nurse/physician (RN/MD) collaboration as the only other direct predictor. Age had an indirect influence on patient satisfaction. Strategies to achieve and maintain patient satisfaction should address the enhancement of patient-perceived nurse caring and RN/MD collaboration.
Robert C. Byrd Health Sciences Center of West Virginia University, School of Nursing, Morgantown, WV 26506-9630, USA.